Privacy Policy

1. Declaration

1.1. We recognize that protecting privacy is everyone's responsibility and, for this reason, we are committed to preserving the confidentiality of our users' information. This privacy policy explains not only how we collect, share, and use any information related to your personal data when you use our website, but also how you can access, update, or take control of your personal information.


1.2. By using this site, you agree to this privacy policy.

2. Definitions

2.1. "Personal information" is recorded information relating to an identifiable person, excluding any information which is not considered as such by privacy laws.


2.2. "Personal Information Protection Acts" means the Act respecting the protection of personal information in the private sector, LQ P-39.1 and the Personal Information Protection and Electronic Documents Act, SC 2000, C.5. As well as their respective regulations.


2.3. "Privacy Policy" means this privacy policy for the collection, use, disclosure, retention and destruction of personal information in accordance with privacy laws.

3. Discretionary power

Certain provisions of this Privacy Policy may exceed regulatory requirements. In such circumstances, we have full discretion to apply them.

4. Personal Information

4.1. For the purposes of this privacy policy, personal information is information about you that can be used to identify you. When you interact with us through our website, we may collect personal information such as, but not limited to:


  • 4.1.1. Full name, age, date of birth, sex and marital status (if applicable);
  • 4.1.2. Billing and delivery postal addresses;
  • 4.1.3. Payment information such as credit/debit card numbers, security code numbers and other related billing information;
  • 4.1.4. Telephone numbers (including mobile phones) and email addresses;
  • 4.1.5. Cookies, if you choose to accept them when browsing our website;
  • 4.1.6. Username and password;
  • 4.1.7. Information collected when you visit our website, your IP address, operating system and browser type, device type and time zone setting;
  • 4.1.8. The date and time of your visit to our website;
  • 4.1.9. The pages of our website that you access;
  • 4.1.10. The documents you have consulted and any other correspondence with us;
  • 4.1.11. Any other information relevant to the services we provide.

5. Cookies

5.1. Our website uses cookies. A cookie is a small piece of information that is stored on a computer to identify that browser during interaction with the website. Cookies can be used to store things like user IDs and preferences. Our service providers use cookies, and these cookies may be stored on your computer when you visit our website.


5.2. Cookies are considered "persistent" when stored by a web browser. These cookies remain valid until their defined expiry date, unless the user deletes them before that date. Cookies are considered "session cookies" if they expire at the end of the user's session when the browser is closed. Although cookies do not generally contain information that personally identifies a user, personal information that we store about a user may be linked to the information stored in and obtained from cookies.


5.3. On our website, we use cookies to:


  • 5.3.1. To identify you when you visit our website;
  • 5.3.2. Help us manage the content of our website;
  • 5.3.3. Assist creators in managing content when organizing and updating the website;
  • 5.3.4. Store information about your preferences and personalize our website for you;
  • 5.3.5. Use them as part of the security measures used to protect user accounts, including to prevent fraudulent use of login information, and generally to protect our website and services;
  • 5.3.6. Help us analyze the use and performance of our website and services;
  • 5.3.7. Manage the promotion of our services, in order to generate interest and engagement.


5.4. If you do not wish cookies to be used, your browser options can be configured to refuse cookies and/or delete them.


Adjust my cookie preferences.

6. Information collected and its purpose

6.1. Personal information will only be collected with your consent, such as information voluntarily provided to us through our website. We firmly believe it is important to minimize the data we collect and limit its use and purpose to those for which we have received authorization, those necessary to provide the services you purchase or interact with, or those that may be required or permitted for reasons of legal compliance, governmental request, court order, or other legal purposes.


6.2. Personal information to manage our business and maintain and develop other relationships. Collecting this information allows us to better understand the visitors who come to our website and the content on our website that interests them. The purposes for which we collect personal information include, but are not limited to:


  • 6.2.1. Respond to your requests, comments or questions;
  • 6.2.2. To process orders or receive information about our website, our services or our products;
  • 6.2.3. To improve the content, appearance and usability of the website and to track the use of the site by our visitors for internal research purposes;
  • 6.2.4. Provide all necessary notices and inform our users of website updates;
  • 6.2.5. With your consent, to send offers, announcements or newsletters by email to your email address and to help us create the most relevant content for you;
  • 6.2.6. To perform our obligations arising from a contract concluded between you (the user) and us;
  • 6.2.7. Management analysis, forecasting, business planning and transactions, ensuring our compliance with applicable laws and regulations;
  • 6.2.8. For research, statistical and other purposes (such as improving our website, products and services) or measuring the effectiveness of our advertising.
  • 6.3. If we need to use or disclose your personal information for a purpose other than that described herein, we will obtain your consent before using or disclosing the personal information.

7. Data storage and security

The personal information we collect is stored on our servers. Once we have received personal data from you, we will use strict procedures and take reasonable administrative, technical, and physical safeguards to protect this information against misuse, loss, unauthorized access, alteration, or disclosure in order to ensure the confidentiality of personal data.


7.1. We have implemented standard security measures appropriate to the sensitivity of the information collected, including physical, organizational, and technological measures. These measures restrict access to your personal data to anyone not authorized to access it.


7.2. We will limit access to your personal information to only those employees who need it to provide you with products or services. Personal information will only be used or disclosed for the purposes for which it was collected with your consent and will be retained only as long as necessary to fulfill those purposes.


7.3. Notwithstanding the foregoing, you should be aware that no transmission of data, information, or other publicly available communication networks over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or guarantee the security of such information.

8. Responsibility

8.1. We are responsible for the personal information collected from our users. To properly control the information processed, stored, and used, we have appointed LINKEO to ensure our compliance with privacy laws.


8.2. Citadel Fences


  • 8.2.1. Address: 4685 Montée Gagnon Terrebonne J6Y 0G7
  • 8.2.2. Telephone: 514-612-5429


8.3. Designated contact:


  • 8.3.1. Name: Samuel Gagnon
  • 8.3.2. Address: 4685 Montée Gagnon Terrebonne J6Y 0G7
  • 8.3.3. Telephone: 514-612-5429

9. Disclosure and retention of your personal information

9.1. We will not sell, rent, or otherwise dispose of your personal information to third parties except as provided in this privacy policy or as individually agreed in a separate agreement.


9.2. Any complaint, question, or issue of which we become aware that violates this Privacy Policy will be treated confidentially. However, certain disclosures may be necessary to resolve issues and implement appropriate solutions.


9.3. We retain the Personal Information we collect from you while our business is ongoing and we are required to do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements. We retain your Personal Information in a form that allows us to identify you for as long as necessary to fulfill the purposes for which we process your data and do not store your data for longer than necessary unless we are required to comply with applicable laws.


9.4. Personal information that is no longer needed to achieve the identified purposes will be destroyed, erased or anonymized.

10. Access to your personal information

10.1. You have the right to access, update, and correct inaccuracies in the personal information we hold and control, subject to certain exceptions provided by law. You may request (i) that we correct or update this personal information; or (ii) that this personal information be removed from our email marketing database.


10.2. If you wish to update your Personal Information, we invite you to contact us by any method provided for in section 8.2. When you contact us, we may ask you for personal information in order to verify your identity and to ensure that we process your request correctly.


10.3. If you make a request to delete your Personal Information and this data is necessary for the products or services you have purchased and/or used, the request will only be honored to the extent that it is no longer necessary for the services purchased and/or used, or required for business purposes or for legal or contractual record-keeping requirements.


10.4. If you have given your consent to the collection and use of your personal information, you may withdraw your consent.

11. Failure to provide personal information

11.1. When we are required to collect personal information by law or in order to provide our services, and you fail to provide the requested information, we may be unable to provide the services for which you have engaged us. In these circumstances, we may terminate our agreement or contract.


11.2. We will inform you in the event of cancellation due to failure to provide personal information.

12. Transparency

12.1. We are committed to being transparent about the Personal Information we collect, use, and store. Please feel free to contact us using one of the methods outlined in section 8.2 with any questions you may have.

13. Changes to this Privacy Policy

13.1. This policy comes into effect on September 22, 2021 and replaces all previous versions.


13.2. We reserve the right to modify this privacy policy as needed and without prior notice. We therefore encourage you to refer to this policy regularly.